Frequently Asked Questions

How long does delivery take?

We prepare your order in 1 to 3 business days, then shipping takes 6 to 9 business days. That makes 7 to 12 business days in total. We count in business days, never in calendar days.

How much does shipping cost?

Nothing. Shipping is free on all orders, in every country we deliver to: the United States, the United Kingdom, Germany, France, Luxembourg, the Netherlands, Belgium, Italy, Switzerland and Poland.

How does my package get to me?

It travels with a postal service or an international carrier, and a local carrier in your country handles the last mile. All the details are in our shipping policy.

How do I track my order?

You receive a tracking number by email as soon as the package is handed to the carrier. The first scan can show up 24 to 48 hours later. Track your package here.

Can I return an item?

Yes. You have 14 days after delivery to withdraw from your purchase, then 14 days to send the item back. Let us know first by email at support@verellia.com. Return shipping is at your expense, unless the item is damaged or wrong, or the delivery is incomplete. Everything is explained in the return policy.

Which size should I choose?

On every piece, our size advice names your size: answer a few questions once, and it then follows you across the whole site on this device. Each product page gives the measurements of the piece, size by size, in centimeters (in inches in the United States). Between two sizes? Take the larger one if you wear a shirt or a sweater underneath. See the size guide.

How can I pay?

The available payment methods are shown at checkout, before you confirm your order. Amounts are in the currency of your country: US dollars, pounds sterling, euros, Swiss francs or zlotys.

How can I reach you?

By email at support@verellia.com, on business days, usually within one business day. Our full contact details are on the Contact page.