Shipping policy
Where we deliver
Verellia delivers to the United States, the United Kingdom, Germany, France, Luxembourg, the Netherlands, Belgium, Italy, Switzerland and Poland. Shipping is free on all orders.
Shipping costs
| Destination | Rate |
|---|---|
| United States | Free ($0.00) |
| United Kingdom | Free (£0.00) |
| Germany, France, Luxembourg, the Netherlands, Belgium, Italy | Free (€0.00) |
| Switzerland | Free (CHF 0.00) |
| Poland | Free (0.00 zł) |
Shipping is free on all orders, regardless of the amount. No shipping costs are added when you pay. Amounts are shown in the currency of your country: in US dollars in the United States, where any applicable sales tax is shown at checkout, in pounds sterling in the United Kingdom, in euros including VAT in Germany, France, Luxembourg, the Netherlands, Belgium and Italy, in Swiss francs in Switzerland and in zlotys including VAT in Poland.
For Switzerland, the package goes through customs: Swiss import VAT and any customs clearance fees are collected by the carrier upon delivery.
How your order is shipped
Your order is shipped by a postal service or an international carrier. The last mile is handled by a local carrier in your country. The name of the carrier is included in your shipping confirmation.
Processing time
We prepare your order in 1 to 3 business days. Orders received on a business day are processed the same day or the next business day. We do not ship on weekends or public holidays.
Delivery time
After shipping, transit takes 6 to 9 business days. Including processing, that makes 7 to 12 business days in total.
We always count in business days, never in calendar days, so that the time we state is the time you actually experience.
Tracking
As soon as your package is handed over to the carrier, you receive a tracking number by email. The first scan may appear 24 to 48 hours after shipping.
Track your package on the tracking page.
If something goes wrong
If your package has still not been delivered 7 business days after the expected delivery date, email us at support@verellia.com. We will then open an investigation with the carrier and keep you informed until it is resolved.
If damage occurs during transit, the risk is ours. You do not need to take out any additional insurance, and we do not offer any.
Change of address
As long as an order has not been shipped, we can change the delivery address. Send the new address to support@verellia.com along with your order number. Once the package has left, the address can no longer be changed.
Contact
Verellia is a trade name of NABSCO
Marconistraat 137, 4702 SJ Roosendaal, the Netherlands
Email: support@verellia.com
Chamber of Commerce (KvK) 81887922 · VAT NL003616146B05